Privacy Policy

About this policy

LocalAgent.in (“LocalAgent”, “we”, “us”), based in Mumbai, Maharashtra, India, helps people find Manually Reviewed Local Agents and property-related information. This policy explains what personal information we collect through the website, property enquiries and Agent Profile Requests, and how we use it.

Information we collect

If you are a property seeker

• Your name, mobile number and email address (if you give one).
• Your property requirements and preferred area, and any message you write.
• Which agent or property your enquiry is about, and our communication with you.

If you are an agent or agency requesting a profile

• Your full name, WhatsApp number and email address (if you give one).
• Your agency or business name and agent type.
• Your office or business address, city, locality and PIN code.
• Your RERA registration number, years in real estate (if you give it) and the areas you work in.
• Your consent record, and notes we make while reviewing your request, such as the outcome of a call or a business-location review.

If you are an agent with a LocalAgent account

• Your sign-in details, such as your mobile number or email, and the profile content you create.
• Records of paid services you buy, such as the plan, amount, date and payment reference.
• Payments are processed by our payment gateway. Our records of a payment include details such as the amount, date and payment reference.

Technical and security information

• Your IP address, browser and device type, and the pages and times of your visit, as recorded by our website and hosting systems.
• Session information, including the state of a WhatsApp OTP check, and security logs.
• The date and time you gave consent.

If you contact us

If you write to us or use the Contact Us page, we keep the details you provide so that we can reply.

How we use your information

• To pass your property enquiry to the relevant agent and help them respond.
• To confirm that you control the mobile number you entered.
• To review Agent Profile Requests and decide whether to create a profile.
• To set up agent accounts, process payments for paid services, and keep the financial records the law requires.
• To contact you about your enquiry or request, including verification and service updates.
• To keep the website secure, prevent fraud and automated abuse, and fix problems.
• To respond to questions, complaints and requests about your data.
• To meet legal requirements.

Property enquiries and sharing with agents

When you send an enquiry, your name, mobile number and enquiry details may be shared with the relevant agent, or agents, so that they can contact you. Agents are independent professionals or businesses, and they are responsible for how they handle information after they receive it.

Agent Profile Requests and manual review

Submitting an Agent Profile Request does not automatically create or publish an agent profile. Profiles are created and published only after LocalAgent’s manual review process.

During review, our team may contact you, check the details you gave (including your RERA number against official sources), and, where appropriate, review your business location. We may approve, decline or later remove a profile.

The details in your request are used for review and our records. Only information included in an approved profile is shown publicly.

WhatsApp OTP verification

To confirm that you control a mobile number, we send a one-time code to it on WhatsApp. The code is kept in protected form only for a short time and is discarded after it is used or expires. Messages are sent through a WhatsApp messaging service provider that works for us.

Communications and your consent

When you submit an Agent Profile Request, you must agree that LocalAgent.in may contact you about your request, verification and related service communication through WhatsApp, RCS, SMS and phone calls. We may also use email if you gave an email address. The Agent Profile Request form has no separate marketing option.

For property enquiries, we use your contact details to deal with your enquiry. Promotional messages, if we ever send them, will go only to people who have chosen to receive them, and you will be able to opt out.

We keep a record of your consent and when you gave it. You can withdraw consent at any time by contacting us. This may mean we can no longer process your request or enquiry.

Who else may receive your information

• Relevant agents, for property enquiries, as explained above.
• Service providers that help us run the platform, such as hosting, messaging (WhatsApp, SMS, RCS), email delivery, payment processing, and security.
• Authorities or advisers, where the law requires it or where needed to protect rights, safety or the platform.
• A successor, if our business is reorganised or transferred, with the same protection for your information.

We share personal information only in the situations described in this policy.

Cookies

We use essential cookies to keep the website working and secure. At the time of this update, we do not use analytics or advertising cookies. See our Cookies Policy for details.

How we protect information

We use reasonable safeguards, including secure connections (HTTPS), form protection, OTP verification, limits on repeated OTP requests, and restricted access to the information we hold. No online system is completely secure, so we cannot promise absolute security. Please protect your own devices and do not share your OTP with anyone else.

How long we keep information

We keep personal information only for as long as we need it for the purposes in this policy, or as the law requires. When we no longer need it, we delete it or make it anonymous. For example, we keep an Agent Profile Request while it is under review and for as long afterwards as is needed for our records and to handle questions about our decision.

Your choices and rights

You can ask us to:

• tell you what personal information we hold about you;
• correct information that is wrong or out of date;
• delete your information, unless we need to keep it for a legal or security reason;
• stop contacting you, or withdraw a consent you gave;
• look into a concern or complaint about how your information is handled.

Write to enquiry@localagents.in or use the Contact Us page. We may ask you to confirm your identity first, for example by a code sent to the number we hold for you. We will reply as soon as reasonably possible.

Children

LocalAgent.in is meant for adults. We do not knowingly collect personal information from anyone under 18. If you think a child has given us information, please contact us and we will deal with it.

External links

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy as our services change. The “Last updated” date shows the latest version. If we make an important change, we will make it visible on the website.

Contact us

LocalAgent.in, Mumbai, Maharashtra, India
Email: enquiry@localagents.in
You can also use the Contact Us page.