Refund & Cancellation Policy

Scope of this policy

This policy applies to the paid services on LocalAgent.in. Where a service is paid, the price and what is included are shown before you pay. It applies to:

• Agent subscription plans
• Paid listings
• Featured agent promotions
• Lead packages

Please read this policy before you buy a paid service.

Payment confirmation

A payment counts as received only after the payment gateway or your bank confirms it. After paying, keep the transaction reference or screenshot shown to you. You will need it if you ever raise a billing question.

Cancellation by the agent

If you wish to discontinue your subscription, it will remain active until the end of the paid term but will not renew automatically.

Refunds

All payments made to LocalAgent.in are non-refundable, except in these cases:

• a duplicate payment caused by a technical error;
• a failed transaction where the amount was deducted from your account.

In these cases, the refund will be processed within 7–10 working days after verification.

Sometimes a failed payment is reversed automatically by your bank or the payment gateway. Banks and gateways set their own timelines, and your bank may take extra time to show the amount in your account. That part is outside our control.

Service issues

If you have a problem with a service you bought:

• Contact us at enquiry@localagents.in within 3 days of purchase.
• We will review your request and, if it is eligible, provide a resolution. This may be a service credit, an extension, or a partial refund.

When you write, please include your name, the mobile number or email on your account, the date, amount and payment reference, and what went wrong.

Cancellation or suspension by LocalAgent.in

We may cancel or suspend a service in cases such as:

• misuse of the platform;
• giving false information;
• breaking our Terms & Conditions;
• fraudulent activity.

In these cases, no refund will be issued.

How to raise a billing or refund request

Email enquiry@localagents.in or use the Contact Us page, with the details listed under “Service issues”.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. See also our Terms & Conditions and Privacy Policy.